Our automated interactive voice response (IVR) system enables callers to interact directly with information stored in a database through touchtone. This translates into expert-designed solutions that are easily navigated by end-users.

All types of businesses can benefit from a managed-IVR service - from small and medium enterprises (SME), to government services and call centers, right up to Fortune 500 companies. While the industries and operations may differ, what these businesses have in common is a need to route calls quickly, accurately and economically in order to meet the increasingly complex needs of today's customer. By providing 24-hour access to extensions and information, GroupCast Messaging provides confidence in a voice application with continuous operation of mission critical communication systems.

GroupCast Messaging offers a multitude of features and can tailor a system that customers will enjoy using. Well-designed menus offer a pleasant and instant response, accelerating caller connection times and improving customer satisfaction. A minimal investment translates into the greatest return from an IVR product.

Benefits of Inbound IVR:

	Reduced Costs, Increased ROI By automating information exchanges, inefficiencies are significantly reduced. Organizations often experience ROI a few months after implementation
	Customer Satisfaction Organizations continually meet and exceed customer expectations as GroupCast provides access to products and services 24/7.
	Added Security Unlike web-based solutions, only limited information can be accessed through an IVR. Automating information exchanges creates a tamper-proof environment.
	Reliable Support Veteran support staff are available 24 hours a day.
	B-to-C Automated customer service, order taking and status, dealer/office location, account information, and others.
	Marketing Market Research applications, Promotions.
	Transportation Schedules and other information.
	Media Subscription and information pay-per-view ordering, surveys.
	Financial Telephone banking, loan and mortgage applications, stock information.
	Education Course information and registration, exam and course results.
	Government Licensing, fine information, and service information.