One of GroupCast Messaging's most sophisticated managed telephony services is our outbound automated interactive voice response (IVR) system that enables callers to interact directly with information stored in a database through touchtone. This translates into expert-designed solutions that are easily navigated by end-users.

All types of businesses can benefit from a managed-IVR service - from small and medium enterprises (SME), to government services and call centers, right up to Fortune 500 companies. While the industries and operations may differ, what these businesses have in common is a need to route calls quickly, accurately and economically in order to meet the increasingly complex needs of today's customer. By providing 24-hour access to extensions and information, GroupCast Messaging provides confidence in a voice application with continuous operation of mission critical communication systems.

GroupCast Messaging offers a multitude of features and can tailor a system that customers will enjoy using. Well-designed menus offer a pleasant and instant response, accelerating caller connection times and improving customer satisfaction. A minimal investment translates into the greatest return from an IVR product.