Mass Notification For Utilities

Robust outbound messaging solutions that help you communicate rapidly and reliably.

Mass Notification For UtilitiesThe Intrado Messenger mass notification platform helps utility companies communicate with customers, employees, and other stakeholders, in ways that help maximize resources.

With help from the Intrado Messenger platform, utilities are achieving results like these:

  • $85,000 reduction in annual contact center costs
  • 50% decrease in call volume so agents can spend more time on complex calls
  • Improvements in CSAT scores and other customer metrics

Our tools help you engage with people in all kinds of ways. Send service outage notifications, payment reminders, routine maintenance alerts, email newsletters, customer surveys, and more, through a wide variety of channels.

Find out how your utility can benefit from Intrado’s 30+ years of utility-focused experience and unmatched capabilities.

Achieve Your Goals With Our Communications Solutions

The Intrado Messenger platform helps organizations communicate with large numbers of people rapidly and reliably. Here are just a few of the things our platform can help you do:

  • Reduce inbound call traffic with proactive alerts about service outages or power restoration estimates
  • Improve customer satisfaction by providing timely communications about service and maintenance issues
  • Reach more customers with your messages by sending via multiple channels and according to customer messaging preferences
  • Decrease service costs by reducing last-minute cancellations and no-shows for appointments
  • Cut contact center costs by using mass notifications that help reduce call volumes
  • Protect revenue and improve collections by sending payment reminders and past-due notices
  • Build brand affinity by providing periodic newsletters and other proactive communications that keep customers informed
  • Understand customer sentiment by conducting surveys on satisfaction, service, and other issues

Why Choose Intrado?

You need a partner that understands your goals, knows your market and has the broad technical expertise to ensure stability, compliance and adaptability in an ever-changing, consumer-driven world.

Intrado has more than 30+ years of utility-focused experience building and orchestrating proactive communications solutions, using data to optimize performance and ROI. Our robust messaging tools, massive capacity, and enterprise-level infrastructure can help you achieve your communications goals.

Rich Feature Set

Notification Platform

  • Send voice, SMS text, email, social media messages
  • Distribute content via RSS feed
  • Two-way communications options
  • Complex scenario handling
  • Instant translation to more than 50 languages
  • Flexible, cloud-based management tools
  • Global, redundant data centers
  • APIs to integrate with existing portals

Survey Management

  • Easy-to-use drag-and-drop survey creation
  • Anonymous or tracked survey responses
  • Scheduled or ad-hoc delivery schedule
  • No restrictions on the number of customers, surveys, or questions

Campaign Administration

  • Cloud-based, user-friendly dashboard
  • Create scheduled or ad-hoc campaigns
  • Build complex pre-processing rules, including recipient filters
  • Real-time monitoring and reporting
  • Opt-in / opt-out database
  • Configuration of call throttling, contact order, retry strategies, etc.

Preference Management

  • Store an unlimited amount of contact and preference data
  • Customer-configurable contact information and delivery channels based on message type
  • Centralize customer information

Managed Support

  • Automatic upgrades to cloud-based software
  • 24x7x365 monitoring and support
  • Pre-production testing environment
  • Application lifecycle management

Reporting

  • Detailed reporting sortable by date, channel, name, and numerous other fields
  • Monitor real-time and historical data
  • Analyze customer and demographic trends
  • Multi-dimensional survey results
  • Unlimited saved reports with over 10 pre-created templates

Schedule A Demo Today

To learn more about what Intrado Messenger can do for your utility, please get in touch via our contact form or call us toll-free at 1-800-829-0067.